Privacy Policy

1. Information We Collect

We collect only the personal information necessary to coordinate healthcare services, facilitate international medical assistance, and administer insurance-related processes. Depending on the services provided, this information may include:

• Personal Identification Information: Full name, date of birth, nationality, passport or government-issued identification number, mailing address, email address, and telephone number.
• Health Information: Medical history relevant to the requested services, diagnoses, treatment summaries, hospital admission details, physician reports, laboratory results, imaging reports, and other healthcare documentation necessary for coordination.
• Insurance Information: Insurance carrier, policy number, membership details, eligibility information, guarantees of payment (GOP), pre-authorizations, and claims-related documentation.
• Administrative Information: Travel itineraries, emergency contacts, healthcare provider information, billing records, and communications related to the coordination of care.

We collect this information directly from patients, authorized representatives, healthcare providers, insurance companies, or other parties authorized to share such information.

2. How We Use Your Information

We process personal information only when necessary to provide our healthcare coordination and administrative services. Depending on the circumstances, we may use your information to:

• Verify insurance eligibility and obtain Guarantees of Payment (GOP).
• Coordinate appointments, hospital admissions, medical transfers, and continuity of care.
• Facilitate communication between patients, healthcare providers, hospitals, laboratories, and insurance companies.
• Process medical billing, direct billing arrangements, and insurance claims administration.
• Provide multilingual patient assistance and case management services.
• Respond to medical coordination requests, customer service inquiries, and operational communications.
• Comply with applicable legal, contractual, regulatory, and recordkeeping obligations.

Where required by applicable law, we process personal information only with an appropriate legal basis, including contractual necessity, legal obligations, legitimate interests, vital interests, or the individual’s consent.

3. Data Security & Protection

BillMed International Inc. implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures include, where appropriate:

• Secure encrypted communications using SSL/TLS technology.
• Role-based access controls that restrict information to authorized personnel.
• Multi-factor authentication (MFA) for internal systems.
• Secure storage and backup procedures.
• Ongoing monitoring and review of security practices.
• Confidentiality obligations for employees, contractors, and authorized partners who handle protected information.

Although no method of electronic transmission or storage can guarantee absolute security, we continually work to maintain appropriate safeguards consistent with recognized healthcare privacy and information security practices.

4. International Data Transfers

Because BillMed International Inc. coordinates healthcare services across multiple countries, personal information may be transferred between healthcare providers, insurance companies, medical assistance organizations, and our administrative operations located in different jurisdictions, including the Dominican Republic, the United States, Canada, and other countries where necessary to coordinate patient care.

When international transfers occur, BillMed implements appropriate contractual, organizational, and technical safeguards designed to protect personal information in accordance with applicable privacy laws. Where required, these safeguards may include contractual data protection provisions, confidentiality agreements, and other internationally recognized mechanisms for secure cross-border data transfers.

5. Data Retention

BillMed International Inc. retains personal and health information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide requested services, comply with applicable legal and regulatory obligations, maintain required business records, resolve disputes, and enforce contractual obligations.

When personal information is no longer required for these purposes, it is securely deleted, anonymized, or otherwise disposed of using appropriate safeguards designed to protect confidentiality and prevent unauthorized access.